We, VCI S.A., owners and developers in partnership of RESIDENCE CLUB AT THE HARD ROCK HOTEL FORTALEZA and RESIDENCE CLUB AT THE HARD ROCK HOTEL ILHA DO SOL, are committed to safeguarding your privacy and taking all possible measures to protect your personal data.
When you make a registration or transaction on our websites, applications, systems, physical stores or directly with our sales representatives, we collect the personal information you give us such as: name, email, phone, age, city, marital status, spouse’s name, spouse’s age, spouse’s phone number, year of car and family income.
Email Marketing, contacts via WhatsApp and/or SMS will be made only if you allow it. In these communications you will receive news about our real estate developments, new products and other updates.
When you interact with our ads on third-party sites, such as social networks, news portals and search engines, we may collect information about that interaction, such as comments, likes and clicks, and the source of these interactions.
When you access our websites, we also automatically receive the IP address in order to obtain information for learning purposes about your browser and operating system.
If you only access our websites and apps, we will collect your browsing data. In this case, when you visit our website, a “cookie” is inserted in your browser through the Google Analytics software to identify how many times you return to our address.
“Cookies” are identifiers that we transfer to your browser or device that allow us to recognize your browser or device and tell us what pages and resources on our Services are visited, when and how many people access them.
It is important to note that all the data we collect is used to provide our services. For this reason, all data and information about you is treated as confidential, and we will only use it for the purposes described and authorized by you, mainly so that you can use our services fully, always aiming to improve your experience as a user.
When you provide personal information such as name, phone number and address, to complete: a transaction, request a visit schedule, make a fraction purchase, make use of promotional vouchers or cancel a purchase. After carrying out transactional actions, we understand that you are in agreement with the collection of data to be used by our company.
If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your consent at the time of registration.
In general, the third party suppliers used by us will only collect, use and disclose your information as necessary to enable them to perform the services that they provide to us.
However, certain third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies to the information that we are required to provide them with their purchase-related transactions.
For these suppliers, we recommend that you read their respective privacy policies so that you can understand the way in which your personal information will be used by them.
In particular, remember that certain suppliers may be located in or have facilities that are located in different jurisdictions than you or us. Thus, if you want to proceed with a transaction that involves the services of a third party service provider, then your information may become subject to the laws of the jurisdiction(s) in which the service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used to complete that transaction may be subject to disclosure under United States law, including the Patriot Act .
When you click on links on our websites, they may direct you to third party websites or platforms. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal data, we take reasonable precautions and follow industry best practices to make sure that it is not improperly lost, misused, accessed, disclosed, altered or destroyed.
In the case of an acquisition or merger with other companies, your information may be transferred to the new owners so that we can continue to sell products to you.