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We, VCI S.A., owners and developers in partnership of RESIDENCE CLUB AT THE HARD ROCK HOTEL FORTALEZA and RESIDENCE CLUB AT THE HARD ROCK HOTEL ILHA DO SOL, are committed to safeguarding your privacy and taking all possible measures to protect your personal data.
In order to offer our services and, above all, to provide a better experience for you, we collect some data through our channels mentioned below. Accordingly, we inform you through this Privacy Policy how your personal data will be collected, used, shared and stored.
This Privacy Policy applies when you use our services that involve online and offline data collection, including Personal Data that we collect through our various services and channels, including websites – https://residenceclubathrhfortaleza.com, https://residenceclubathrhilhadosol.com or https://vcisa.com, applications, third-party social networks, Customer Service, concept stores and events. Our users may choose, in certain cases, the types of data we collect, use and share, as described in this Privacy Policy.
Acceptance of our Policy will be made when you subscribe to our channels to enjoy one of the services mentioned above. Such acceptance will take place when you affirmatively agree to the use of your personal data for each of the purposes described here. This will indicate that you are aware of and in full agreement with how we will use your information and data. If you choose not to provide us with the Personal Data necessary to use our products, or if you do not agree with this Policy, we will not be able to provide you with our products and services. If you do not agree with this Policy, please do not continue your registration procedure and decline to use our services. However, please inform us if you disagree so that we can clarify or improve this Privacy Policy.
When you make a registration or transaction on our websites, applications, systems, physical stores or directly with our sales representatives, we collect the personal information you give us such as: name, email, phone, age, city, marital status, spouse’s name, spouse’s age, spouse’s phone number, year of car and family income.
Email Marketing, contacts via WhatsApp and/or SMS will be made only if you allow it. In these communications you will receive news about our real estate developments, new products and other updates.
When you interact with our ads on third-party sites, such as social networks, news portals and search engines, we may collect information about that interaction, such as comments, likes and clicks, and the source of these interactions.
When you access our websites, we also automatically receive the IP address in order to obtain information for learning purposes about your browser and operating system.
If you only access our websites and apps, we will collect your browsing data. In this case, when you visit our website, a “cookie” is inserted in your browser through the Google Analytics software to identify how many times you return to our address.
“Cookies” are identifiers that we transfer to your browser or device that allow us to recognize your browser or device and tell us what pages and resources on our Services are visited, when and how many people access them.
We also use Cookies and browsing data, such as URLs (Uniform Resource Locators) to collect information about the date and time of your visit and the solutions and information for which you have searched and viewed. Like most technology companies, we automatically collect this personal data and store it in log files whenever you visit our website or access your account on our network. We may use session cookies (which expire after you close your browser) and persistent cookies (which remain on your computer until you delete them) to provide a more personal and interactive experience on our website. Persistent Cookies can be removed by following the instructions in your Internet browser’s help file. You can choose to limit, refuse or disable Cookies through your browser settings. However, in doing so, some areas of our website may not function properly, which may prevent you from benefiting from some of our resources.
It is important to note that all the data we collect is used to provide our services. For this reason, all data and information about you is treated as confidential, and we will only use it for the purposes described and authorized by you, mainly so that you can use our services fully, always aiming to improve your experience as a user.
When you provide personal information such as name, phone number and address, to complete: a transaction, request a visit schedule, make a fraction purchase, make use of promotional vouchers or cancel a purchase. After carrying out transactional actions, we understand that you are in agreement with the collection of data to be used by our company.
If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your consent at the time of registration.
If after providing us with your personal data, you change your mind, you can withdraw your consent for the continuous data collection, use or disclosure of your information, at any time, by contacting us at marketing@vcisa.com or sending us a correspondence at: VCI S.A., Av. Brasil, 1964 – cep 01430-001, São Paulo, SP, in both channels using the subject “Privacy Policy”.
In general, the third party suppliers used by us will only collect, use and disclose your information as necessary to enable them to perform the services that they provide to us.
However, certain third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies to the information that we are required to provide them with their purchase-related transactions.
For these suppliers, we recommend that you read their respective privacy policies so that you can understand the way in which your personal information will be used by them.
In particular, remember that certain suppliers may be located in or have facilities that are located in different jurisdictions than you or us. Thus, if you want to proceed with a transaction that involves the services of a third party service provider, then your information may become subject to the laws of the jurisdiction(s) in which the service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used to complete that transaction may be subject to disclosure under United States law, including the Patriot Act .
Once you leave our website or are redirected to a third party application or website, you will no longer be governed by this website’s Privacy Policy.
Likewise, this Privacy Policy does not cover the use of Cookies by third parties, and we are not responsible for their privacy policies and practices. Please note that Cookies placed by third parties may eventually continue to monitor your online activities even after you have left our Services.
When you click on links on our websites, they may direct you to third party websites or platforms. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal data, we take reasonable precautions and follow industry best practices to make sure that it is not improperly lost, misused, accessed, disclosed, altered or destroyed.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after their publication on the website. If we make material changes to this policy, we will notify you here that they have been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and disclose it.
In the case of an acquisition or merger with other companies, your information may be transferred to the new owners so that we can continue to sell products to you.
